SLiM is a platform responsible for managing lights and existing sites within a delimited geographical area. This geographical location is referred to as CLIENT and can be any municipality or state where road lighting administration is sought.
SLiM is a web platform, so its access is simple for any type of user who has a smart device and internet connection. This facilitates interaction with the platform through the use of smartphones, devices widely used by all types of users.
User Roles
The SLiM platform has three types of user roles, each user within the system has a specific role that delimits their permissions and ability to interact with specific sections of the platform.
The user roles are: Administrators, Supervisors, and Operators.
Administrators
Administrator is the primary role responsible for managing the CLIENT in its entirety. It has the highest level of permissions and can access all sections available within the platform.
Supervisors
The supervisor role has fewer permissions than the administrator and does not have access to all sections of the platform. However, it has the necessary tools to monitor the progress of installation work and the maintenance of public lighting efficiently.
Operators
The operator role is the most limited role within the platform. It represents field operators, such as lamp installers or registry managers.
Platform Access
The platform has an authentication system, which means that proper access requires each user to be previously registered in the system.
A user can be registered in two different ways:
- The user is pre-registered by the administrator.
- The user independently registers using the “Registration” option provided by the platform.
Registration
The registration option allows registering a user account that will automatically assume the administrator role.
This procedure is carried out in order to provide users with a testing environment where they can experiment and evaluate the functionality of the system.
Login
Once the user is registered, they can access the platform by logging in and entering their credentials in the login form.
Platform Sections
The platform has eight key sections. As explained previously, user access to certain sections of the platform is restricted according to their role, so each user can only interact with the sections enabled for their specific role.
Below is a table listing the sections available on the platform along with the user roles that can interact with them:
| Section | Administrator | Supervisor | Operator |
|---|---|---|---|
| Lights | ✅ | ✅ | ✅ |
| Sites | ✅ | ✅ | ✅ |
| Map | ✅ | ✅ | ✅ |
| Complaints | ✅ | ✅ | ✅ |
| Dashboard | ✅ | ✅ | ❌ |
| Reports | ✅ | ✅ | ❌ |
| Users | ✅ | ❌ | ❌ |
| Settings | ✅ | ❌ | ❌ |
You can learn about how each user role manages the various sections of the platform by accessing the following pages:
Complaint Management Process
The platform enables the submission of complaints by any individual capable of interacting with the QR code of a site, even if that person is not registered in the system.
This allows for public opinion to be taken into account regarding the operation of the lights at a site, allowing anyone interacting with the QR code to express their feedback and report potential issues related to road lighting.
A flowchart illustrating the process that a complaint follows in the system is presented.
How to Make a Complaint:
The person who sees a site or luminaire in an undesired state can make a complaint by scanning the QR code identifying the site.
Upon doing this, the person will be redirected to a web section where they must complete a complaint registration form.
The form should include:
- The first and last name of the person making the complaint.
- The type of complaint.
- A contact method to keep the complainant informed about updates related to it.
